1.What are the Eyecon Trail Cameras made of? Molded ABS compound with a non-reflective finish
2.What is the largest tree the Eyecon Trail Cameras fit on? If you are using the strap that is included with the camera to attach to a tree, the maximum diameter is approximately 20”.
3.What kind of temperature and/or weather should the trail camera be exposed to? The recommended storage and operating temperature range is -10° F to 120° F. Never store your trail camera in a vehicle or other contained environment with extremely high temperatures for an extended period of time! Do not expose camera interior components, batteries, or SD card to rain or water. Keep your camera and hands completely dry before handling.
4.How do you view images on the Black Widow and QuickShot models? Once your Black Widow or QuickShot trail camera has taken photos or videos and saved to your SD card, you’ll need to insert the SD card into some kind of SD card reader (sold separately) to view them on your PC. You can also insert the SD card into a photo kiosk at a local retailer to view and print any photos. The Storm camera allows you to review files with the internal viewer, but you can also use the method described above to review and save/print files.
5.What is Invisi-Flash? The Storm and Black Widow cameras are designed with InvisiFlash technology that is an invisible flash undetectable by animals or humans.
6.What kind of battery power is needed for the Eyecon Trail Cameras? Big Game Treestands offers an accessory battery pack called the Extenda-Life Battery Pack. This installs directly in the back of the Eyecon Trail Cameras. You can also use 6: C-Cell Alkaline batteries with or without the Extenda-Life Battery Pack (all sold separately).
7.What is trigger speed? Our trigger speed is the time it takes after the camera is tripped (heat is detected) to the time a photo is taken. For the Black Widow and Quickshot, the trigger speed is 1.2 seconds. The Storm has a 1/3 of a second trigger speed. To see a diagram of this information, click here.
8.What is the time between each image in a burst setting? If you have your trail camera set to more than 1 photo burst, there will be 4 tenths of a second between each photo in the burst sequence. To see a diagram of this information, click here.
9.Do you have any tips for locking an Eyecon Trail Camera securely in place? Eyecon currently offers the Deluxe Camera Mounting Kit model TVA101 for secure and stable installation at various directions and angles. Big Game Treestands also offers an accessory item that could potentially be used for security in the Treestand Locks, model CR98-V. View both items on the Big Game Treestands website at www.biggametreestands.com.
10.What is the proper installation height for the trail cameras? Ideally, the mounting height for deer or big game animals should be waist high, or around 36-40 inches from the ground. For shorter game animals like bear or turkeys, knee high will work better.
11.How does walk-test light work? Upon setup, you can walk in front of the camera and the red light will come on once the camera detects your body heat. This will work whether the camera is armed or not. If the camera is armed, it will only light up for the first 20 triggers. After 20 triggers, both the red and green lights turn off until the power is removed and the triggers will reset. Sometimes this light is difficult to see at a distance in bright sunlight. Once you see it in your target zone area, you know it is set properly. You can also simply arm the camera and walk around your target area for a few minutes. Then, review the images or video the camera took to see if you have it at the preferred height and angle.
12.Where can I get a copy of the manual for my camera? All of our instruction manuals are located right on our website by opening the page of the model you have, and clicking on the link for that manual.
13.How do I format a memory card? We have instructions for formatting an SD card located here.
14.How do I proceed with a warranty claim? If you believe your trail camera is not working properly, please contact our customer service department to proceed with troubleshooting options. We’ve had a lot of testing and experience that usually gets the trail cameras back to operating as designed within a short amount of time. If all troubleshooting options are exhausted, the customer service department can proceed with a warranty claim for you. Contact us by email at
or by phone at 800-268-5077 or 507-831-4350 from 8-4:30 Monday–Friday. Be sure to have the camera, SD card, and batteries available for the troubleshooting process.
15.I’m seeing pixels or lines on the images. How do I fix this? When pixels or lines are visible on files saved from the trail camera, it is possible that the SD card has become corrupt. Corruption is caused by multiple factors that could include low battery power. Formatting the SD card could fix this, but be sure to save any other files from the SD card to your PC before formatting, as the process forever erases the data originally saved on the SD card. See steps for formatting your SD card here.
16.What size SD card is recommended? Eyecon Trail Cameras can accept SD memory cards up to 32GB, but testing shows that maximum performance is obtained at 16GB.
17.The camera is not taking any pictures and display says, “FULL SD”? Make sure the SD card is not locked. One side of the card has a sliding lock that if moved to lock, nothing can be saved to the card to overwrite what is already on there. The card may also be used up to full capacity and can no longer take any images. You may need to use a new card or save files off the SD card to your PC and reformat the card you want to use.
18.My camera won’t turn on? Open the battery channels to ensure the batteries are installed properly. Also be sure the batteries are new and fully charged. Once batteries are installed properly, insert the SD card and hit the power button.
Speak with someone directly regarding your questions/comments. 800-268-5077 - or - 507-831-4350 Monday-Friday 8:00AM-4:30PM CST